1. Introduction
Welcome to the Staynature Group official website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data when you use our website or stay at our hotel.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and postal address
- Date of birth
- Passport or ID number
- Payment information (credit card details)
- Arrival and departure dates
- Special requests or preferences
- Feedback and survey responses
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on our site
- Date and time of access
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your reservations
- To provide and improve our services
- To communicate with you about your stay
- To send you promotional offers and newsletters (with your consent)
- To comply with legal obligations
- To analyze and improve our website performance
4. Data Storage and Security
4.1 Data Storage
Your personal information is stored on secure servers located in Cambodia. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4.2 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Sharing of Information
We may share your personal information with:
- Our staff members who need it to provide services to you
- Third-party service providers (e.g., payment processors, IT services)
- Government authorities when required by law
We do not sell your personal information to third parties.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
7. Your Rights
Under Cambodian data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict the processing of your data
- Data portability
To exercise these rights, please contact us using the information provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website, with the effective date clearly indicated.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Staynature Group
Address: 120 Angkor Night Market St, Krong Siem Reap, Cambodia.
Email: privacy@staynature.com
Phone: +855 95 56 25 56
11. Compliance with Cambodian Law
This Privacy Policy is designed to comply with applicable Cambodian data protection laws. In the event of any conflict between this policy and Cambodian law, the law shall prevail.
By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last updated: January 8, 2025