1. Introduction
Welcome to Staynature Group Boutique Hotel Accommodation. By making a reservation or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before booking.
2. Booking Policy
2.1 Reservation Process
- Reservations can be made online, via email, or by phone.
- A valid credit card is required to secure your booking.
- You must be at least 18 years old to make a reservation.
2.2 Confirmation
- A booking confirmation will be sent to your provided email address.
- Please review all details for accuracy and contact us immediately if any corrections are needed.
3. Payment
3.1 Accepted Methods
- We accept major credit cards (Visa, MasterCard, American Express) and cash (in USD or Cambodian Riel).
3.2 Deposit
- A deposit of 50% of the total booking cost is required at the time of reservation.
- The remaining balance is due upon check-in.
3.3 Additional Charges
- Any incidental charges incurred during your stay will be billed to your room and payable upon check-out.
4. Cancellation and Refund Policy
4.1 Cancellation Timeframes
- Cancellations made 14 days or more before the check-in date: Full refund of the deposit.
- Cancellations made 7-13 days before the check-in date: 50% refund of the deposit.
- Cancellations made less than 7 days before the check-in date: No refund.
4.2 No-Show
- If you fail to arrive on your scheduled check-in date without prior notice, it will be treated as a no-show, and no refund will be provided.
4.3 Early Departure
- No refunds will be given for early departures or unused nights.
5. Check-In and Check-Out
5.1 Check-In Time
- Standard check-in time is 2:00 PM.
- Early check-in may be available upon request, subject to availability and additional charges.
5.2 Check-Out Time
- Standard check-out time is 11:00 AM.
- Late check-out may be arranged, subject to availability and additional charges.
5.3 Identification Required
- Valid government-issued photo identification is required at check-in.
6. Guest Responsibilities
6.1 Room Care
- Guests are responsible for maintaining the condition of their room and its contents.
- Any damage or loss will be charged to the guest’s account.
6.2 Noise and Behavior
- Guests are expected to respect other guests and staff by maintaining reasonable noise levels.
- Disruptive behavior may result in eviction without refund.
6.3 Smoking Policy
- All rooms and indoor areas are strictly non-smoking.
- A cleaning fee of $200 will be charged for smoking in non-designated areas.
7. Pet Policy
- We are a pet-friendly hotel, welcoming well-behaved dogs and cats up to 20 lbs.
- A pet fee of $25 per night applies.
- Pets must be kept on a leash in public areas and are not allowed in the restaurant or pool area.
- Guests are responsible for any damage caused by their pets.
8. Amenities and Services
8.1 Included Amenities
- Complimentary Wi-Fi
- Daily housekeeping
- Access to fitness center and swimming pool
8.2 Additional Services (charges apply)
- Room service
- Laundry and dry cleaning
- Airport transfers
- Spa treatments
9. Liability and Insurance
9.1 Personal Property
- The hotel is not responsible for any loss or damage to guests’ personal property.
- We recommend that guests use the in-room safe for valuables.
9.2 Personal Injury
- Guests use hotel facilities at their own risk.
- The hotel is not liable for any injuries sustained on the premises, except in cases of gross negligence.
10. Privacy Policy
- We respect your privacy and handle all personal information in accordance with Cambodian data protection laws.
- Your information may be used for communication regarding your stay and for marketing purposes if you opt-in.
11. Governing Law
- These Terms & Conditions are governed by the laws of Cambodia.
- Any disputes arising from these terms will be subject to the exclusive jurisdiction of the Cambodian courts.
12. Changes to Terms & Conditions
- Staynature Group reserves the right to modify these Terms & Conditions at any time.
- The most current version will always be available on our website.
By making a reservation with Staynature Group Boutique Hotel Accommodation, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Last updated: January 8, 2025